The MATCH List: Terminated Merchant Facilities ✔️ PurePay
Terminated Merchant Facilities

If you own a merchant account or are planning to open one, you may know that there are some common issues that can arise with it. It is no surprise that merchant accounts can be terminated, declined or even blocked. In today’s article, we are going to explore the problem of terminated merchant facilities, as well as give you guidelines and tips that can help you resolve some of the issues.

What is a TMF or MATCH list?

A terminated merchant file (TMF for short), which is equivalent to a MATCH (Merchant Alert To Control High-Risk) list, refers to the situation where banks decide to protect themselves against risks by blacklisting certain merchants and terminating their contracts. The MATCH list is usually created and managed by Mastercard. A seller is added to the list for five years.

Why do merchant accounts get terminated?

The acquiring bank estimates the risks of each of its clients’ businesses. In this regard, there are many different reasons why a merchant’s account may be terminated. Let’s summarize the main ones below:

  • an excessive amount of fraud or chargebacks;
  • violated terms and conditions;
  • banking risk portfolio;
  • compromised account data;
  • laundering;
  • conviction for fraud; 
  • bankruptcy, liquidation or insolvency;
  • merchant collusion;
  • non-compliance with the PCI data security standard;
  • instances of illegal transactions;
  • identity theft.

In total, there are 14 reasons why an account can be terminated and each of these has its own code created by Mastercard.

What should you do if you are added to a TMF?

The most important thing to do when you are added to a terminated merchant file is to act quickly. Here are some pointers on what to do:

  • Try to find another payment provider. It’s hard but not impossible as some providers do work with TMF merchant accounts.
  • Keep in mind that some providers may decline your application because of your termination. Therefore, check in advance whether the provider works with terminated merchant accounts.
  • Remember to keep your new rates from rising significantly higher than the previous ones.

We hope these steps will help you find an alternative payment processing provider if your account has been terminated.

Can I avoid the termination of my merchant account?

Certainly, having your account terminated is not something that can be considered satisfactory. Therefore, it’s very important to operate your account in a reputable manner. Below, we have given you some advice that can help you avoid having your account terminated:

  • Reduce the potential for fraud and chargebacks as much as possible.
  • It is essential to use confirmation emails that explain all purchase details, as well as privacy, return and refund policies.
  • Avoid suspicious transactions and non-credible actors.
  • Use only high-quality online payment services.
  • Be a trustworthy, law-abiding business.

How can you remove your name from the MATCH list?

TMF merchant accounts recovery is quite a difficult process. The solution is to contact the banking institution that listed you. If you believe the termination of the account was unfair, you can seek assistance from lawyers who specialise in this field.

Final thoughts

Many merchants think that after they have been terminated, they will not be able to work with a payment processor. However, in 2021, plenty of providers offer their services for businesses with TMF merchant accounts. At PurePlay, you can learn more about high-risk merchant accounts and find online payment services that best suit the needs of your business. If you have any questions, don’t hesitate to contact us.

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