- Email:[email protected]
- Phone:+44 2080 898335
We have made a clear overview of needed documents needed for ensuring an approval according to scheme requirements. Please be aware that not all documents are needed for all industries. We’re working on a better overview which will show per industry, till then reach out to your payment expert to make sure.
Company Requirements
- Certificate of incorporation as issued by company registrar
- Memorandum and articles of association for the merchant issued by company registrar
- Certificates listing company directors, current shareholders and registered address issued by company registrar
- Copies of passports for all directors, beneficial owners and authorised signatories signing documents on behalf of company in color
- Utility bill for all directors, owners and authorised signers (Can’t be mobile, landline, internet or TV invoices but can be a bank statement showing address and name)
- If history available then 3-6 months of processing history showing refund, chargebacks and general revenue or
- If start-up, we would require a business plan and a cashflow forecast (Which we have examples for you here: Business Plan / Cashflow Forecast)
- Proof of Domain
- Last three months of company bank statement or audited financial statements which has to include payment information
- Local representation in the country of incorporation
Industry Requirements
- Supplier Agreements/Invoices if selling physical products
- License agreements
- Copy of operating license
- Rental Agreement/Invoice for rent
- Active Login Details to review member area (if you have a user back-end)
- Lab tests of all CBD products (If selling CBD/Hemp products)
- Call Scripts/Customer Authorization forms for MOTO Sales/Outbound Calls
- Customer Service Email Address and/or Ticketing System
- Processing statements or screenshots of current processing history showing last six months of sales, chargebacks and refunds with volumes and counts – If indications of chargebacks an explanation is required with a chargeback reduction plan.
- Sole Proprietors to show proof of this in form of legal registration document
- PCI self assessment questionnaire
- PCI scans done on the website from a PCI approved distributor
Note: All the company documents must be in English. Bank statement and utility bill has to be dated from last 3 months.
Website Requirements
- Active Customer Service Phone Number (Should be added to the footer or contact page)
- Terms and Conditions, Privacy, Refund and Shipping Policies (Needs to be added in the footer)
- SSL Secured Payment Page for online sales (All checkout pages)
- Company name and address added to the footer
