Requirements for Merchants
We have made a clear overview of needed documents needed for ensuring an approval according to scheme requirements. Please be aware that not all documents are needed for all industries. We’re working on a better overview which will show per industry, till then reach out to your payment expert to make sure.
Company Requirements
- Certificate of incorporation as issued by company registrar
- Memorandum and articles of association for the merchant issued by company registrar
- Certificates listing company directors, current shareholders and registered address issued by company registrar
- Copies of passports for all directors, beneficial owners and authorised signatories signing documents on behalf of company in color
- Utility bill for all directors, owners and authorised signers (Can’t be mobile, landline, internet or TV invoices but can be a bank statement showing address and name)
- Proof of Domain
- Last three months of company bank statement
- Local representation (Local employee/director/owner in the country)
Industry Requirements
- Supplier Agreements/Invoices (For psychical merchants)
- Copy of operating license (For Crypto / Gambling)
- Rental Agreement/Invoice for rent
- Lab tests of all CBD products
- Processing statements or screenshots of current processing history showing last three to six months of sales, chargebacks and refunds with volumes and counts – If indications of chargebacks an explanation is required with a chargeback reduction plan.
- If start-up, we would require a business plan and a cashflow forecast (Which we have examples for you here: Business Plan / Cashflow Forecast)
- Sole Proprietors to show proof of this in form of legal registration document
- PCI self assessment questionnaire
- PCI scans done on the website from a PCI approved distributor (If direct integration is needed)
Website Requirements
- Active Customer Service Phone Number (Should be added to the footer or contact page)
- Terms and Conditions, Privacy, Refund and Shipping Policies (Needs to be added in the footer)
- SSL Secured Payment Page for online sales (All checkout pages)
- Company name and address (Added to the footer)
- Customer Service Email Address and/or Ticketing System
- Active Login Details to review member area (if you have a user back-end)
Note: All the company documents must be in English. Bank statement and utility bill has to be dated from last 3 months.
Got any questions? Do not hesitate to contact us!
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