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Requirements for Merchants

We have made a clear overview of needed documents needed for ensuring an approval according to scheme requirements. Please be aware that not all documents are needed for all industries. We’re working on a better overview which will show per industry, till then reach out to your payment expert to make sure.

Note: All the company documents must be in English. Bank statement and utility bill has to be dated from last 3 months.

Company Requirements 


Certificate of incorporation as issued by company registrar

Memorandum and articles of association for the merchant issued by company registrar

Certificates listing company directors, current shareholders and registered address issued by company registrar

Copies of passports for all directors, beneficial owners and authorised signatories signing documents on behalf of company in color

Utility bill for all directors, owners and authorised signers (Can’t be mobile, landline, internet or TV invoices but can be a bank statement showing address and name)

Proof of Domain

Last three months of company bank statement

Local representation
(Local employee/director/owner in the country)

Industry Requirements 

Supplier Agreements/Invoices
(For psychical merchants)

Copy of operating license
(For Crypto / Gambling)

Rental Agreement/Invoice for rent

Lab tests of all CBD products

Processing statements or screenshots of current processing history showing last three to six months of sales, chargebacks and refunds with volumes and counts – If indications of chargebacks an explanation is required with a chargeback reduction plan.

If start-up, we would require a business plan and a cashflow forecast (Which we have examples for you here: Business Plan / Cashflow Forecast)

Sole Proprietors to show proof of this in form of legal registration document

PCI self assessment questionnaire

PCI scans done on the website from a PCI approved distributor
(If direct integration is needed)

Website Requirements 


Active Customer Service Phone Number
(Should be added to the footer or contact page)


Terms and Conditions, Privacy, Refund and Shipping Policies
(Needs to be added in the footer)


SSL Secured Payment Page for online sales
(All checkout pages)


Company name and address
(Added to the footer)


Customer Service Email Address and/or Ticketing System


Active Login Details to review member area
(if you have a user back-end)