As an eCommerce entrepreneur, you already know that anyone can open a shop online and sell to potential customers all over the world. But “an online store” and “an online store that provides genuine customer experience” are two different things. And successful eCommerce owners focuses on the latter.
In this blog, we will discuss about some of the most common eCommerce mistakes made on daily basis by online store owners.
It is important to avoid the mistakes because people are spoiled for choice of where to spend their money. And customers will go elsewhere if you make the process too complicated for them to use your shop.
Even if some customers make the effort to make a purchase, they’re unlikely to return if given an unpleasant experience. They might even leave a poor review, persuading other potential customers to avoid your business.
It is not universally true that if you build a product someone will buy it. As a matter of fact, this might be the exact opposite in your case. If you are an online entrepreneur, you cannot just guess that customers will want your product. You will have to anticipate your audience and justify the need of the product that you want to sell. You will have to offer your customers a better choice from the existing market. Only then you will be a popular choice over your competition.
Your eCommerce platform can truly make or break your business. Not only does your eCommerce platform determine how you showcase your products and sell to customers, but it also plays a role in how you attract users, and how you scale your business over time. Your platform will help you to determine how to scale your business, how much control do you have over your website, what tools and template you use to serve your customers with the best user experience.
Common barrier to conversion is the signup process before checking out. Time is precious and customers prefer a easy checkout process. Even when potential customers desire your products, a complicated checkout process will drive them away to your competitors. To increase conversion, make the checkout process as simple as possible. Pick the right gateway.
Customer deserves solvency before and after they purchase a product from you. Responding to their queries with the right answers, in a timely manner is important to grow your eCommerce platform. You can reach to the top even with the simplest product if your customers find you always when they need you. Be there for them.